Rockhampton Salon Policy Information

 
 
 
 

Arrival Policy

 
Please arrive at least 10 minutes prior to your appointment to allow yourself time to unwind and relax.
Late arrivals may be subject to reduced treatment times.
 
 
 
 
 
 

 
 
 
 

Consultation Policy

 
New clients are required to fill out a consultation card on arrival.
This allows our qualified therapists to identify your individual needs and requirements, and ensures the delivery of the perfect treatment and experience for you.
 
 
 
 

 
 
 

Payment Policy

 
 
We accept cash and all major credit cards, excluding AMEX. Eftpos is available.
 
 
 
 
 
 

 
 
 
 
 

Cancellation Policy

 
 
We understand that sometimes clients need to change or adjust appointments. We do, however request that clients endeavour to provide us with 24 hours notice for cancellations. This will assist us in rescheduling and filling your appointment. Any cancellations less than 6 hours may incur a 20% cancellation fee. Clients who fail to arrive for booked appointments, without prior cancellation will incur a 50% cancellation fee.